Welcome to the latest quarterly issue of PZ Direct. To read the articles, click on the one of the links below.

Feature Article - Conflict and Resolution
Conflict often causes pain, frustration and disappointment. Unresolved conflict at work costs money, and makes it hard for people to work together. Fortunately, by the time parties get to mediation and the mediators leave the room they are usually feeling more positive, have their confidence back and have learned something new about themselves and other people.

Feature Article - e-Learning Developments - The Rise Of Video Snacking At Work ­ Could UK Bosses Be Missing A Trick?
According to research recently conducted of over a hundred HR professionals, over ninety per cent of respondents said they spent a portion of their day "video snacking" and over half (51%) do so during office hours. Those not familiar with the term "video snacking" will certainly be familiar with the concept. It is the small periods of time, normally five to six minutes, people spend digesting media from their phones or PCs, often during their lunch hour or on the daily commute. The most frequently used content includes news or business sites or social networking sites such as Facebook and YouTube.

Free Calculator Shows True Cost of Holding a Meeting
The Meeting Cost Calculator is a simple online tool, accessible via a web-browser, which enables you to enter the estimated annual salary of each participant, start a timer and then see an on-screen counter showing how much your meeting is actually costing.